At Plus Info Communications Pvt. Ltd., we strive to ensure that every customer is completely satisfied with their purchase. We understand that sometimes a product may not meet your expectations, may arrive damaged, or may need to be exchanged. For this reason, we have designed a return and refund policy that is simple, transparent, and customer-friendly. By purchasing from us, you agree to the terms outlined in this policy.
1. Eligibility for Returns
If you receive a damaged or defective product, we request that you notify us within 48 hours of delivery by contacting our customer service team. You may be asked to provide photographs or videos of the product and packaging to help us verify the issue. Once confirmed, we will arrange for a free replacement of the same item, or if the product is unavailable, we will initiate a full refund. Our goal is to make this process as smooth as possible so that you can continue shopping with confidence.
2. Refund Process
Refunds are issued only after the returned product is received at our warehouse and passes quality inspection. Once approved, the refund will be processed to your original payment method within 7 to 10 business days. For payments made via Cash on Delivery, refunds will be transferred to the customer’s bank account after proper verification. Please note that shipping and handling charges, if any, are non-refundable unless the return is due to a damaged or defective product. In the case of partial returns where only certain items from a multi-item order are returned, refunds will be issued only for the value of the returned items.
3. Exchanges
Customers who wish to exchange a product for a different model or variant may do so within 30 days, provided the returned item is in its original condition. The new product will be shipped once the original item has been received and inspected. If there is a difference in price between the products, the customer will either need to pay the balance or will receive a partial refund, depending on the case. Exchanges are subject to stock availability, and in situations where the requested product is unavailable, a refund will be processed instead.
4. Non-Returnable Products
Certain categories of products are not eligible for returns or refunds unless they arrive damaged or defective. These include products that are clearly marked as “non-returnable” on our website, items sold under clearance or special sale events, consumables such as screen guards, chargers, and cables once opened, and products that are damaged due to improper use. We encourage customers to review product details carefully before placing an order to avoid any inconvenience.
5. How to Initiate a Return
To initiate a return, customers must contact our support team at support@plusinfocommunications.com or call us at +91 98209 31515 / +91 98193 37600. Once your request is verified, we will provide instructions for return shipping or arrange a pickup through our courier partners, depending on your location. Please ensure that the product is securely packed to avoid further damage during transit. Returns without prior approval or those sent to an incorrect address will not be accepted.
6. Policy Updates
We may update or revise this Return and Refund Policy from time to time to ensure compliance with laws and to provide better service to our customers. Any changes will be posted on our website with a new “Last Updated” date, and the updated policy will apply to all purchases made after that date. We encourage you to review this policy regularly to remain informed about your rights and obligations.
7. Contact Us
If you have any questions, concerns, or requests regarding our return and refund policy, please do not hesitate to reach out to us. Our team is always available to provide guidance and ensure that your shopping experience remains smooth and reliable.
Plus Info Communications Pvt. Ltd.
📍 G-38, Siddhivinayak Sankul, Oak Baug, Kalyan West, Maharashtra, India
📧 Email: sales@plusinfocommunications.com
📞 Phone: +91 98209 31515 | +91 98193 37600
📌 Last Updated: Oct 2025
