At Plus Info Communications Pvt. Ltd., we are committed to providing a smooth and reliable shopping experience by ensuring that your orders are delivered to you on time and in perfect condition. This Shipping Policy explains how we handle order processing, delivery timelines, shipping charges, and related details to keep you fully informed about the process. By shopping with us, you agree to the terms mentioned below.
1. Order Processing
All orders placed with us are processed within 1 to 2 business days after receiving confirmation of payment. Orders placed on weekends or public holidays will be processed on the next working day. Once an order has been processed, you will receive a confirmation email or SMS containing your order details along with a tracking number so you can easily monitor the status of your shipment. In certain cases where additional verification is required, such as high-value orders, processing times may be slightly extended, and our support team will reach out to you directly.
2. Delivery Timelines
We aim to deliver all orders across India within 3 to 7 business days from the date of dispatch. Delivery times may vary depending on your location, product availability, courier partner network, and unforeseen circumstances such as weather conditions, strikes, or natural calamities. For metro cities, delivery is generally faster, whereas remote or rural areas may take a little longer. Our team works closely with trusted courier partners to ensure timely delivery and will keep you informed in case of unexpected delays.
3. Shipping Charges
We offer free shipping across India on all orders, regardless of the order value. However, in rare situations where special delivery arrangements are required for oversized products or remote locations, nominal charges may apply. Any such charges will be clearly communicated to you before you confirm your purchase, ensuring complete transparency and no hidden costs.
4. Tracking Your Order
Once your order has been dispatched, you will receive an email or SMS with tracking details. You can use the provided tracking number on our courier partner’s website to monitor the progress of your shipment in real time. If you face any difficulties in tracking your order, our customer support team is always available to assist you with the latest updates regarding your delivery.
5. Undeliverable Packages
Occasionally, a package may be returned to us as undeliverable due to reasons such as an incorrect shipping address, refusal to accept the package, or repeated failed delivery attempts by the courier partner. In such cases, we will contact you to resolve the issue and re-dispatch the package, if possible. Additional shipping charges may apply for re-delivery if the incorrect address was provided by the customer.
6. International Shipping
Currently, we ship only within India and do not offer international shipping. However, as we continue to expand our services, international shipping options may be introduced in the future. Updates regarding this will be reflected in our shipping policy as and when available.
7. Delays and Liabilities
While we make every effort to ensure timely delivery, we are not responsible for delays caused by courier partners, natural disasters, strikes, or events beyond our control. Customers are requested to allow additional time during peak seasons such as festivals or sales when courier networks may experience heavy load. Our responsibility is to dispatch your product on time and provide all necessary support to help resolve any delivery-related concerns.
8. Contact Us
For any questions or concerns about your shipment, please contact our customer service team. We are always ready to provide assistance, resolve issues, and ensure that your shopping experience with us remains reliable and hassle-free.
Plus Info Communications Pvt. Ltd.
📍 G-38, Siddhivinayak Sankul, Oak Baug, Kalyan West, Maharashtra, India
📧 Email: sales@plusinfocommunications.com
📞 Phone: +91 98209 31515 | +91 98193 37600
📌 Last Updated: Oct 2025